Booking T&C's & PP
Terms & Conditions of Booking 2024
Deposit/Booking Fee and Balance Payments
Bookings must be paid in full in cash or card payment by the end of your completed event. The only exclusion from this clause is virtual parties, which are paid in full in advance and where we have agreed, in writing, to take payment after the event by invoice; the invoice will show the full amount due. We request that all invoices are paid within 7 days.
Once a cash, card or bank transfer payment has been handed to your entertainer we are unable to request any refund from this payment, full-payment is only required if you are fully satisfied with the service your entertainer has provided. If you have any issues at all please delay payment and contact the office during opening times.
We do not accept payments by cheque unless agreed in advance.
We accept deposit by card or PayPal only, unless otherwise agreed in advance.
Emergency Number & Emergency Weekend Numbers
If you have an emergency regarding your booking please call 020 3291 3036 (Monday to Friday, 9am-5pm or Saturday 9am-12pm)
Out of hours emergency: If the office is closed please use numbers 07775 771888, or 07788 894801, please send an SMS with the word 'EMERGENCY' and someone will contact you as quickly as possible (usually within 5-10 minutes)
Booking Confirmations
All booking confirmations must be checked in full by the client, please check all the details, especially the date of the party, the start and finish time, the party address and your contact number
FUN Kids Entertainers will not be held accountable for any mistakes that go unnoticed on your booking confirmation or your party invitation.
Cancellation Policy
Due to the cost of booking you in and expenses paid to prepare your event - deposits/booking fee's are non-refundable. If you cancel your booking for any reason you may lose your deposit. If we are forced to cancel your event due to external events beyond our control, government national or localised lockdown we will offer to re-book you in within one year from the date of your original booking, we will carry over your existing deposit to use towards the deposit of your new booking made.
If you cancel with more than 7 days notice:
If you need to postpone a booking with more than 7 days notice we can re-book you in within 12 months of the date of your party, we will carry over your existing deposit to use towards the deposit of your new booking made. You must confirm this by sending an email to hello@funkidsentertainers.co.uk or calling 020 3291 3036.
If you cancel with less than 7 days notice:
If you cancel a booking with less than 7 days notice you may forfeit your booking deposit.
If you cancel with less than 24 hours notice:
If you cancel a booking with less than 24 hours notice you will forfeit your booking deposit and you may be invoiced for £50
To cancel or postpone your party please send an email to hello@funkidsentertainers.co.uk
or call 020 3291 3036 during opening times.
Bad Weather Insurance
Bad weather insurance purchased for £25 on the Park/Garden FUN Party covers you for a later postponement of your party booking.
We must receive at least 72 hours notice.
You can re-book your party in for another date within the next 12 months subject to availability.
If we receive less than 72 hours you may forfeit your whole deposit.
The bad weather insurance can only be used one time and any further party bookings made after postponement will require further insurance unless not required.
Postponements must be made via email to hello@funkidsentertainers.co.uk
Safety, Outside bookings, Parking and Access To Party Venue
You must ensure that a responsible adult is present at all times for any children's events
FUN Kids Entertainers will not be held responsible for any accidents that occur, at an event, for which why are not liable; i.e. do not involve our entertainers or equipment
Although we will be as careful as possible please note If your booking includes use of the Snow or Bubble Machine, you should be aware that the floor can become slippery during use. Whilst we will do our best to keep the floor dry and warn of any danger, we will not be held responsible for any slips or falls that may result
Please note that if any children who appear to be under the age of 3 are present in the games area, we may not be able to run games or may need to abort a current game in progress for safety reasons, this is not applicable for pre-school's or 3rd birthdays.
Unless informed otherwise, we will assume your party is on ground floor level and no more than 20 metres from where we are parked. No discounts are offered for bookings that are not on the ground floor or more than 20 metres from where we are parked/un-loading from.
You must inform us in advance if access to the venue is difficult. You must also inform us of any parking restrictions, car park charges or similar issues, or whether we are required to lift equipment upstairs. Circumstances, such as the aforementioned, may result in a delayed start if we cannot get to the venue with ease
Car parking costs must be covered by the client or party organiser. Your entertainer will hand you a receipt for the parking & congestion charge.
Outside bookings are possible if agreed in advance. Appropriate coverings, such as a gazebo or marquee must be provided at the expense of and by the client, this is to protect the entertainer's equipment from sun damage or any sudden rain showers that may occur.
Changes to Your Booking
Any changes to a booking must be requested by email. Acceptance of change will be made by return email to hello@funkidsentertainers.co.uk
Changes to date or times may be refused if we are unable to accommodate the change
Entertainer DBS & PLI, Equipment information, Outsourcing & Website
Standard Department of Barring and Disclosure (DBS) certificates are requested to be updated for every entertainment disco entertainer and renewed every 4 years. The entertainer has signed a disclaimer to say they have a DBS certificate in place. A copy of the entertainer's certificate can be requested once you have booked and we have scheduled your entertainer.
All entertainers are working on a self-employed basis for Fun Kids Entertainers and responsible for sourcing their own Public Liability Insurance and have signed a disclaimer letter to state that they have this cover in place.
We very rarely require to outsource an entertainer to your booking, depending on the individual circumstances we may be unable to notify you of this in advance.
Complaints:
We hope that all out our clients are 100% satisfied with their entertainment, however, we understand that issues beyond our control can happen from time to time.
Once a cash or card payment has been handed to your entertainer we are unable to request any refund from this payment, full-payment is only required if you are fully satisfied with the service your entertainer has provided.
Complaints must be made by completing our complaints form:
Complaint Form
We will respond to acknowledge receipt of your complaint within 24 hours Mon-Fri, we will respond to your complaint in full within 14 working days.
Special Offers and Discounts:
Discounts can be refused in some areas. Discounts can also be refused for bookings that have no adequate parking, require us to carry equipment upstairs or for having more than the maximum number of children permitted on each disco or for any other reason we deem appropriate.
Privacy Policy:
FUN Kids Entertainers is committed to respecting and protecting your privacy. We have structured our web site so that, in general, you can visit us on the web without having to identify yourself or reveal any personal information.
Once you choose to provide us with identifiable information, you can be assured that it will only be used to support your relationship with FUN Kids Entertainers.
FUN Kids Entertainers provides this Online Privacy Statement to make you aware of our practices and of the choices you can make about the way your information is collected and used.
What We Collect
On portions of our web site, you can make requests or register to receive further information. The types of personal information collected on these pages are currently name and email address. In order to tailor our subsequent communications to you and continuously improve our offerings (including registration), we may also ask you to provide us with information regarding your personal or professional interests, demographics, and more detailed contact preferences.
How We Use It
FUN Kids Entertainers uses your information to better understand your needs and provide you with a better service. Specifically, we use your information to communicate back to you, to update you on offers, and to improve our web site.
From time to time, we may also use your information to contact you for market research purposes or to provide you with marketing information which we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research communication. We will also follow legal requirements, such as allowing you to opt in before receiving unsolicited communication, where applicable.
Who We Share It With
FUN Kids Entertainers will not sell, rent, or lease your personally identifiable information to others unless we have your permission or are required to by law. We will only share the personal data you provide online with business partners and/or those who are acting on our behalf for market research. Such business partners will be governed by our privacy policies with respect to the use of this data and will be bound by the appropriate confidentiality agreements.
Data collected online may also be combined with other information you may provide for us from other offerings within FUN Kids Entertainers.
FUN Kids Entertainers will not use or share the personal identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials, and we will do everything we can to honor such requests in a timely fashion.
FUN Kids Entertainers Ltd. 2024.